How we choose providers
We only connect people with providers registered with the NDIS Quality and Safeguards Commission for specialist disability support, whose support workers the Commission considers suitable, who cover your area and have space for new clients. We check they contact you, and we stop working with providers who don't.
Registered for specialist disability support
The provider has to be registered with the NDIS Quality and Safeguards Commission to deliver specialist disability support. We check the Commission's public provider register when they join, and again from time to time.
Support workers the Commission considers suitable
Every worker in a risk assessed role has to hold a current NDIS Worker Screening Check. The provider confirms it is verified before anyone starts, and that they monitor it for as long as the worker is with them.
Taking new clients in your area
Providers tell us which areas they cover and whether they have space. We only pass your details on when they do, so you're not handed to someone with a long waitlist.
They contact you quickly
Providers agree to contact you promptly after we pass your details on. We follow up to check they did. If they didn't, we find someone else.
A complaints process that works
Registered providers must have a complaints process. If something goes wrong, you can raise it with the provider, with us, or with the NDIS Commission.
What we don't do
- We don't assess your needs or give clinical advice. That's the support worker's job.
- We don't send your details to a group of providers at once. It's one at a time.
- We don't charge you anything. Providers pay us for introductions, as explained on how it works.
If you've had a problem with a provider we connected you with, please tell us at the email address in the footer. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.
Find a support worker who meets all of these